Privacy Policy

Privacy Policy of ESPI Eduvoyage Limited

ESPI Eduvoyage Limited
Effective Date: 06 May 2026
Last Updated: 06 May 2026

1. Introduction

ESPI Eduvoyage Limited (“ESPI”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you interact with us through our website, counselling services, educational events, visa assistance services, recruitment partnerships, and related platforms.

This Privacy Policy has been prepared in accordance with applicable data protection laws and regulations, including:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Data (Use and Access) Act 2025
• Other applicable international data protection laws where relevant

This Privacy Policy applies to:

• Students
• Parents and sponsors
• Recruitment partners
• Educational institutions
• Website visitors
• Event participants
• Service providers and business partners

By using our services or submitting your information to us, you acknowledge and accept the practices described in this Privacy Policy.

2. Data Controller Information

For the purposes of UK GDPR and other applicable data protection laws, the Data Controller is:

ESPI Eduvoyage Limited
India
Email: enquiry@espiconsultants.com
Phone: +91-7211117272
Website: www.espiconsultants.com

Where required under Article 27 of the UK GDPR, ESPI may appoint a UK Representative for matters relating to UK data protection compliance.

3. Personal Data We Collect

We may collect, use, store, and process various categories of personal data, including:

3.1 Identity Data

• Full name
• Gender
• Date of birth
• Nationality
• Passport details
• Photograph
• Signature
• Immigration history

3.2 Contact Data

• Email address
• Phone number
• Residential address
• Country of residence
• Emergency contact information

3.3 Educational and Professional Data

• Academic transcripts
• Educational qualifications
• Test scores (IELTS, TOEFL, PTE, etc.)
• Resume/CV
• Employment history
• Professional qualifications

3.4 Financial Data

• Payment records
• Sponsorship details
• Financial statements
• Scholarship information
• Banking information where required

3.5 Visa and Immigration Data

• Visa application details
• Immigration documentation
• CAS/COE information
• Travel history
• Supporting visa documents

3.6 Technical and Usage Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website activity and usage data
• Cookie identifiers
• Analytics information

3.7 Marketing and Communication Data

• Communication preferences
• Event registrations
• Feedback and survey responses
• Records of communications with us

4. Special Category Data

Due to the nature of overseas education and immigration consultancy services, we may process certain sensitive or special category personal data where necessary.

This may include:

• Nationality or ethnicity information
• Health information relevant to visa or insurance requirements
• Biometric information included in passports or visa documents
• Criminal conviction information where required for visa processing or university applications

We process such data only:

• With your explicit consent;
• Where necessary to comply with legal obligations;
• For immigration or regulatory requirements;
• For legal claims or dispute resolution; or
• Where processing is permitted under applicable law for substantial public interest purposes.

Enhanced security and confidentiality measures are applied to all sensitive data.

5. How We Collect Personal Data

We may collect personal data through the following methods:

5.1 Direct Interactions

You may provide information by:

• Filling enquiry or application forms
• Registering on our website
• Attending counselling sessions
• Participating in educational fairs, seminars, or webinars
• Communicating via email, phone, WhatsApp, or social media

5.2 Automated Technologies

We may automatically collect technical information through:

• Cookies
• Website analytics tools
• Server logs
• Tracking technologies

5.3 Third Parties

We may receive information from:

• Universities and educational institutions
• Recruitment partners
• Visa application centres
• Test providers
• Payment service providers
• Publicly available sources

6. Lawful Bases for Processing

Under Article 6 of the UK GDPR, we rely on the following lawful bases for processing personal data:

Where processing is based on consent, you may withdraw your consent at any time.

7. Confidentiality of Student Information

ESPI Eduvoyage Limited recognises the highly confidential nature of student, immigration, academic, and financial documentation.

All documents and personal information submitted to us — including passports, academic records, visa documents, financial statements, and sponsorship information — are treated with strict confidentiality.

Access to such information is restricted to authorised personnel and approved third-party partners strictly on a need-to-know basis for legitimate admissions, visa, legal, operational, or compliance purposes.

We implement appropriate technical, administrative, and organisational safeguards to prevent unauthorised access, disclosure, misuse, or loss of confidential information.

8. How We Use Your Information

We may use personal data to:

• Provide overseas education counselling
• Process university and college applications
• Assist with visa and immigration services
• Communicate with students, parents, and partners
• Conduct recruitment and admissions activities
• Organise seminars, events, and promotional campaigns
• Improve our website and services
• Maintain internal business records
• Meet legal and regulatory obligations
• Prevent fraud and unauthorised activities
• Provide customer support and follow-up services

We do not sell personal information to third parties.

9. Communication Channels

We may communicate through:

• Email
• Telephone calls
• SMS
• WhatsApp
• Video conferencing platforms (Zoom, Google Meet, etc.)
• CRM systems
• Social media platforms

Certain communication channels may involve third-party service providers and international data transfers. We take reasonable steps to ensure secure communication practices.

10. Educational Events, Seminars, and Lead Collection

ESPI Eduvoyage Limited regularly organises or participates in:

• Educational fairs
• University admission events
• Seminars and webinars
• Counselling sessions
• Promotional campaigns

During such activities, we may collect:

• Registration information
• Contact details
• Academic interests
• Career preferences
• QR code registrations
• Event photographs or videos

Where legally required, consent will be obtained before using photographs or videos for promotional purposes.

11. Marketing Communications

We may send promotional communications, newsletters, updates, and event invitations where:

• You have provided consent;
• You have requested information; or
• We have an existing business relationship with you.

You may opt out at any time by:

• Clicking the unsubscribe link;
• Contacting us directly; or
• Updating your communication preferences.

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Types of Cookies We Use

• Strictly Necessary Cookies
• Analytics Cookies
• Functional Cookies
• Marketing Cookies

Examples may include:

• Google Analytics
• Microsoft Clarity

Cookie Consent

In accordance with PECR:

• Non-essential cookies are activated only after obtaining user consent.
• Users may manage cookie preferences through our cookie settings tools.
• Consent may be withdrawn at any time.

Cookie Retention

Typical cookie retention periods include:

• Session cookies: Deleted after browser closure
• Analytics cookies: Up to 24 months
• Preference cookies: Up to 12 months

Further information may be available in our separate Cookie Policy.

13. Sharing Your Personal Data

We may share personal data with:

• Universities and educational institutions
• Embassies and immigration authorities
• Visa application centres
• English language testing organisations
• Scholarship providers
• Insurance providers
• Financial institutions
• Accommodation providers
• Recruitment and referral partners
• Government agencies and regulators

Such sharing is limited to what is reasonably necessary for admissions, visa processing, compliance, and related support services.

Third parties may process your information under their own privacy policies and legal obligations.

14. International Data Transfers

As an international education consultancy business, personal data may be transferred outside the United Kingdom, including to:

• India
• Canada
• Australia
• United States
• United Arab Emirates
• European countries
• Other relevant jurisdictions

Where international transfers occur, we implement appropriate safeguards, including:

• UK International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses (SCCs)
• Contractual confidentiality obligations
• Encryption and access control measures

We take reasonable steps to ensure transferred data receives an appropriate level of protection.

15. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

After the applicable retention period, information is securely deleted, anonymised, or destroyed.

16. Your Rights Under UK GDPR

You have the following rights under applicable data protection laws:

• Right of Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Object
• Right to Data Portability
• Right to Withdraw Consent
• Rights related to Automated Decision-Making

To exercise your rights, please contact us using the details provided in this Privacy Policy.

17. Right to Lodge a Complaint

If you are dissatisfied with how we process your personal data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)
Website: ICO Official Website
Helpline: 0303 123 1113

We encourage you to contact us first so we can attempt to resolve your concerns.

18. Data Security

Given the sensitive nature of immigration, academic, identity, and financial records, ESPI Eduvoyage Limited maintains enhanced security measures, including:

• Secure document storage systems
• Password-protected access controls
• Role-based permissions
• Secure CRM and cloud infrastructure
• Encryption technologies
• Cybersecurity monitoring
• Confidentiality obligations for staff
• Regular internal reviews and security assessments
• Staff training on data protection responsibilities

Where appropriate, highly sensitive documents are shared using secure transmission methods.

In the event of a personal data breach, we will take appropriate remedial action and notify relevant authorities and affected individuals where legally required.

19. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, policies, or content of such websites. Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

20. Children’s Privacy

Our services are generally intended for individuals aged 16 years and above.

Where we knowingly collect personal data relating to minors, parental or guardian consent may be obtained where legally required.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal or regulatory updates
• Changes to our services
• Operational improvements
• Technological developments

Updated versions will be published on our website with the revised effective date.

22. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

ESPI Eduvoyage Limited
Email: enquiry@espiconsultants.com
Phone: +91-7211117272
Website: www.espiconsultants.com

“ESPI Eduvoyage Limited continuously reviews and enhances its data protection, cybersecurity, and privacy compliance practices in accordance with applicable legal and regulatory requirements.”